About Us 

Adriel Care Ltd is a dynamic, fast growing, forward thinking Nursing Agency and a Domiciliary Care Agency providing services to both companies and individuals living in Dorset and the surrounding areas.

The company is proud to have more than 10 years experience in the healthcare industry and is expanding comfortably due to excellent feedback and reviews. We Provide tailor made services in order to assist and meet our clients’ needs. 
Staff Profile
A list of current staff and their qualifications is available on request and on display in the office. The staff allocated to support you will be chosen in order to match their skills with your needs. In addition to the direct support staff the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. 

Employees receive the training appropriate to their work, for example Food Hygiene. All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection issues, and a range of other matters.  

Making a Complaint and Giving Compliments
We believe that complaints and compliments are a valuable indicator of the quality of our service, and an opportunity to improve that quality. We encourage Service Users to instigate the complaints procedure whenever they feel that this is necessary. We do not wish to confine complaints to major issues. It is our policy that all matters which disturb or upset a Service User should be reported, recorded, and corrective action should be taken. Only in that way can we work towards meeting our aim of continuously improving our service. 
Our commitment is that:
  • All complaints will be taken seriously; 
  • All complaints will be acted upon with fairness and impartiality; 
  • You will receive a response within 24 hours of the complaint being made, and a final reply within 28 days; 
  • If the complaint is upheld, you will receive a written apology and appropriate action will be taken to rectify the complaint, and you will be informed of what that action is; 
  • Service Users are entitled to involve an impartial third party in the complaint procedure if they so wish.
  • Service Users and their representatives may take their complaints to persons in authority outside the Agency. In the event of a serious issue and complaint, you should contact the CQC. 

Privacy and Dignity
We aim to respect your privacy and dignity at all times. Please speak out, or speak to the supervisor or Registered Manager if your privacy or dignity is not being respected.